Microsoft Office 365 Repair Tool

You should learn the optimum strategy to repair Microsoft office without any issues. This article gives you a detailed knowledge in retrieving the corrupt Microsoft office files using effective tools. If you surf through the internet you will come across a lot of stuff related to MS office repair but all those information need not help you in all situations. You have to apply sophisticated tools to rectify complex errors in the MS office files. You need built-in featured software to attend the Microsoft office repairs technically and manage the data to be restored without any loss.

Part 1 How to Repair Microsoft Office Outlook

Recovering the lost emails may be a crucial task and it has to be done with a sophisticated tool for excellent results. If you learn to utilize the data recovery tool optimally then you will not panic when the email disappears all of the sudden without your knowledge. This scenario frequently happens in large organizations where due to system crash the email saved in the outlook gets corrupted. Here you will be reading through about the efficient strategies necessary to restore the lost email into your outlook platform without any data loss.

1. Stellar Phoenix Outlook PST Repair

Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. Choose Account Settings Account Settings. On the Email tab, choose your account (profile), and then choose Repair. Note: The Repair option isn't available if you're using. Nov 06, 2020 There was no evidence of MS Office in the Control Panel. While Add & Remove Programs did show an MS Office 365 entry, going through the Modify Repair On Line option did nothing other than remove the entry in the Add & Remove Programs list. Start Menu icons for MS Office software have been removed and MS Office extensions mapped to other programs.

Had you heard about the Stellar Phoenix products in the field of data recovery? In this section, an elaborate discussion is made on its functionalities and features in detail. The Stellar Phoenix has released a unique tool kit to deal with the restoration of the corrupted data on different platforms. There is a separate toolkit available to handle word, excel, PowerPoint, and outlook. This toolkit is well designed to handle various issues related to the PST files. Moreover, the repair process seems to be very simple and it can be completed just by few clicks. Have a look at the below list talking about the features of this software.

  • An effective tool to repair damaged outlook files
  • Easy conversion from OST to PST
  • Excellent merge features where you can merge two different PST files optimally.
  • Ensures no redundant mails reside in your outlook platform
  • The large files are broken into small pieces technically to save the files in the long run.
  • The accidentally deleted emails are restored accurately without any data loss.
  • The forgotten passwords can be recovered if you make use of this tool effectively.

2. How to Repair PST Files in MS Office Outlook

A stepwise procedure describing the optimum utilization of the Stellar Phoenix Outlook PST repair tool is displayed below. Surf through the steps carefully and try out without skipping any step to achieve a successful retrieval process.

Step 1: Install the toolkit

Visit the official website of Stellar Phoenix and download the outlook PST repair tool. Create the shortcut icon on your desktop and tap it to commence our recovery process.

Step 2: Select 'Repair Mailbox'

From the homepage of the software, you have to choose the first option 'Repair Mailbox' to recover the corrupt outlook PST file.

Step 3: Browse the corrupted PST file

The next step is to search through the folders and select the corrupt PST file which needs the recovery process to restore the lost data.

Soon after the selection process, you have to click the 'Repair' button to recover the lost emails. The corrupt PST file will be restored to your desired location without much difficulty.

Follow the above-discussed steps carefully to repair the PST files successfully. You need not require any sort of technical knowledge to operate in this tool. It is enough if you surf through the steps and carry out the repair process accordingly.

Part 2 How to Repair Microsoft Office Documents

Microsoft Office documents can be repaired with the help of featured rich software. If you make a detailed analysis in the digital market you will come to know the existence of an innovative tool that can be used to recover the corrupt Microsoft office documents wisely. Take a closer look at this article to identify the best office repair tools. Make a wise decision while identifying the apt tool to work with your corrupt Microsoft office documents. The foremost goal of the software should be to get back the lost data without any loss. Moreover, the restoration should take place quickly and it must be able to handle even large files optimally. You have to look upon all these features when you try to sort out the best software to utilize in the data recovery process.

1. Stellar Toolkit for File Repair

Stellar Toolkit for file repair is designed effectively to handle word documents, Excel, PPT, and Zip files. It is enough if you download this complete software pack instead of searching for separate tools to operate on different file types. To work with the word documents go for Stellar data recovery. If you want to retrieve the corrupt excel file then opt for the Stellar Excel repair tool. In a similar tone download the Stellar for outlook and Stellar PPT repair to retrieve the lost data concerning the file types. Damaged files in the MS office can be retrieved effectively if you install this awesome tool. All these tools are compressed in this single pack for the convenience of the customers. Initially, you have to try out the trial version which is valid for a certain period and later purchase the premium or advanced version as per your needs. Have a look at the functionalities of this fabulous tool listed below

  • Restores the word document file and the data will be recovered quickly without any issues. The resultant file will look like an original one.
  • The Stellar Excel repair tool works well with the excel files and the recovered data will be entered into a new fresh excel spreadsheet. All the data is restored and you will not find it difficult to make use of the restored file for further use.
  • The PowerPoint objects from the corrupted PPT file will be identified and recovered optimally by making use of the Stellar PPT recovery tool.
  • Even the damaged ZIP files can be restored swiftly without causing any issues. You can open the restored ZIP file easily.
  • Repair 4 types of files, namely Word, Excel, PowerPoint, and Zip.
  • Offer excellent search options to find corrupted files instantly.
  • Preview and recover all the data contained in the corrupted files.
  • Repair files are corrupted due to different causes and from all devices.

2. How to Repair Microsoft Office

Here you are going to learn the stepwise process related to Microsoft office repair.

Step 1: Install the Stellar Repair Toolkit

Go to the official website of Stellar and try out the free version for learning purposes.

Step 2: Select the right tool

Depending on the type of the corrupt file you have to choose the tool. To deal with corrupt word documents then select the Repair Word File option. For excel, PPT, and zip files then go for Repair excel file, Repair PowerPoint file, and Repair Zip file. Here let us work with the corrupt word document and so select the first option.

Step 3: Browse the corrupt word document

365

You have to surf through the folders and reach for the corrupted word document to initiate the restoration process. Select the file using the 'Select File' button and tap the 'Scan' option. Soon after the scanning process, the word file will be restored and it will look like an original file without any regrets. You can be restored to save the file at your desired location on your computer.

Part 3 How to Repair Microsoft Office Tools

In this section, you are going to view how to repair Microsoft office using the built-in features implemented by Microsoft. The repairing process depends on the type of operating system you work on. Here I am going to discuss the Windows 7 operating system.

Step 1: Open Control Panel

Tap the 'Start' button followed by 'Control Panel'. The control panel window pops up after this step.

Step 2: Select Programs and Features

Next, you have to select the 'Programs and Features' option to repair Microsoft office.

Finally, select the Microsoft office tool which has to be repaired in this window and tap the 'Change' button. This 'Change' tab is available near the 'Uninstall' option and so you have to be careful while carrying out the repair process.

Press the 'Continue' button in the above screenshot and the Microsoft Office will be repaired automatically.

You have to install the Microsoft tool again to view the recovered software either by making use of click to run installation or MSI installation type. In case of click to run installation while following the wizard, you will encounter a message 'How would you like to repair your office programs'. On that page select the 'Online Repair' option and click the 'repair' button to fix the errors in the tool. In the other type MSI installation type you have to tap 'Change your installation' and then proceed with the 'Repair' and 'Continue' button. You have to follow one from the above-discussed installation types to repair the Microsoft office optimally.

1. Install Microsoft Office Updates

To install the Microsoft Office updates go to one of the Microsoft office products and click the 'File' menu followed by 'Account'. Beneath the 'Product Information' select 'Update option' and then click 'Update Now'. After the updating process, 'You are up to date' message pops up indicating the successful installation of the Microsoft office updates.

2. Use 'System Restore' Utility

Microsoft Office 365 Online Repair Tool

To make use of the System Restore Utility you have to open the Control Panel then select 'System and Security' -> 'System'. Choose the 'System Protection' link to view the system properties window. Tap the 'System Restore' button and a wizard appears. You have to select the 'Recommended restore' radio button and click the 'Next' button. Choose the restoration point and press the 'Next' button. Finally, tap the 'Finish' button to complete the System Restore process.

3. Stop and Re-launch MS Office Service

Go to Control Panel and select 'Programs and Features' -> Choose MS office from the list -> 'Uninstall' button to stop the MS office services. To re-launch the service back you have to install it by making use of the click to run the installation process.

4. Update the Windows Drivers

To update the Windows drivers go to Start->Control Panel -> Windows Update. From the Windows Update screen choose the 'Check for updates' option in the left panel and you will be able to view the corresponding update information in the right panel. Check for the driver updates and select 'Update Driver' option to update the windows drivers.

Part 4: Causes and Symptoms of Corrupt MS Office

The major causes for the MS office being corrupted as follows

  • Abrupt hardware and software failure: When your system shutdowns all of the sudden without your knowledge then there will be a high probability of the files in the MS office being corrupted. This cause is inevitable and it occurs without your knowledge
  • Large data files: In case if the data in the MS office files were not well organized then you will encounter a lot of error messages while opening the file again. You can split the large files into smaller ones to overcome this issue.
  • Malware and Virus attacks: The MS office files will be corrupted if there is an intervention of malware or virus. Install anti-virus software in your system to watch out the entry of these unwanted files.
  • Multi-users: When the files are accessed by many users across the server then the file will be corrupted easily. You can allot time limit to access the same MS office file among the users while working across the server.
  • Error while closing the application: If the MS office application is not closed properly then you may lose the data entered in that platform. An error message pops up when you attempt to open those application files again.

Part 5 Tips & Tricks on MS Office Repair

When you try to sort out the errors in the MS office first you have to make use of the built-in features implemented in that application. You can get valuable assistance from the Microsoft official website if you encounter any issues while carrying out the repair process. In case if the error is complex then install the trial version of the best MS office repair tool to proceed with the restoration process. Follow the step by step procedure when you attempt to repair the MS office files.

Select the right tool which works well on the corrupted file without making unnecessary trial and error attempts. Only the perfect software gives a permanent solution for the corrupted MS office file. When you attempt to repair the word file then go for the word repair tool to enjoy the benefits in the long run. This argument holds good for all other file types in the MS office such as Excel, PPT, etc.

Part 6 Conclusion

Thus, from the above discussion, you are very clear about the optimum recovery process of the Microsoft Office. You can now easily repair the MS Office files without seeking guidance from the technical expert. It is enough if you follow the steps to achieve a successful restoration. Utilize the above tips and tricks to get rid of the unwanted errors in the MS office.

Read on and know how to Repair MS Office File Unable to Read Error

This document will provide an overview of tools and options that are available for troubleshooting problems that you will be using in conjunction with opening a case with our Office 365 Team.

  • Remote Connectivity Analyzer
    • The Remote Connectivity Analyzer tool provided by Microsoft will provide a diagnosis and hopefully help pinpoint the cause of any errors you may experience when using an Outlook client. This often includes your client disconnecting after a period of time or not connecting at all. Follow the steps below to use this tool

      1. Navigate to https://testconnectivity.microsoft.com/.
      2. Click the tab labeled 'Office 365.'
      3. Click the bubble next to 'Outlook Connectivity' or 'Outlook Autodiscover' depending on which test you would like to perform.
      4. Fill in the fields as follows:
        • Email address: netid@wisc.edu
        • Microsoft Account: netid@wisc.edu
        • Password/Confirm Password: Your NetID password
      5. Make sure 'Use Autodiscover to detect server settings' is clicked.
      6. Click the box next to 'I understand that I must use the credentials of a working account from my Exchange domain to be able to test connectivity to it remotely. I also acknowledge that I am responsible for the management and security of this account.'
      7. Enter the verification code and click 'Verify.'
      8. Click the button 'Perform Test' located at the bottom of the page.
      9. From the tests results, there will be an icon located in the top right. When hovered over, it will read 'Save as HTML.' It would be useful to save this, incase you need to open a case in which you would then be able to provide us with this information.

  • Office Configuration Analyzer Tool (OffCAT)
    • The Microsoft Office Configuration Analyzer Tool (OffCAT) provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer. For any problems that are listed in the report, you're provided a link to a public-facing article (usually a Microsoft Knowledge Base article) about each problem so that you can read about possible fixes. If you're a Helpdesk professional, you can also save the report to a file so that it can be viewed in OffCAT on another client on which the tool is installed.

      For Windows Clients

      For complete details on how to use this tool, review Microsoft's online documentation.

      For Mac OS Clients

      There is not Office Configuration Analyzer Tool (OffCAT) at this time.


  • Inbox Repair Tool
    • This process will describe the process to repair your Offline Storage Table (OST) or Personal Storage Table (PST) file. This often helps clear up problems users may experience when working with email in an Outlook desktop client.

      For Windows Clients

      1. Make sure your Outlook client is closed.
      2. Navigate to 'This PC.'
      3. Open your local disk drive (C:) by double-clicking it.
      4. Double click the folder labeled 'Program Files.'
      5. In the search field, type 'scanpst.exe.' If you were unable to find the file, go back and click the folder labeled 'Program Files (x86)' and try the search there.
      6. Double-click Scanpst.exe. You will need to enter the .pst/.ost file you would like to repair. You can click 'Browse' and navigate to C: > Users > your account > AppData > local > Microsoft > Outlook to search for the file you would like to repair.
      7. Click the 'Start' button and wait for the scan to finish.
      8. If any errors are found, you will be given the option to repair the file. Simply click the 'Repair' button.

      Note: Scanpst additional resource.

      For MacOS Clients

      There is not repair tool for MacOS clients at this time. You can try uninstalling and reinstalling Office for Mac.


  • Repair Office for Windows
    • If an Office application such as Outlook, Word, or Excel isn't working correctly, sometimes restarting it will fix the problem. If that doesn't work, you can try repairing it. When you're done, you might need to restart your computer.

      For Windows Clients

      Follow instructions to repair Office application.

      For Mac Clients

      There is not repair tool for MacOS clients at this time. You can try uninstalling and reinstalling Office for Mac.


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  • Calendar Repair Tool (CalCheck)
    • The Calendar Checking Tool for Outlook is a command-line program that checks Outlook Calendars for problems. To use this tool, the Outlook calendar must reside on a Microsoft Exchange Server. The tool does not work with IMAP, with POP3, or with other non-Exchange mail servers. The tool opens an Outlook profile, opens the Outlook Calendar, and then checks several things such as permissions, free/busy publishing, and auto booking. Then, the tool checks each item in the calendar folder for problems that can cause items to seem to be missing or that might otherwise cause problems in the Calendar.

      For Windows Clients

      For complete details on how to use this tool, review Microsoft's online documentation.

      For Mac OS Clients

      There is no calendar repair tool at this time.


  • Network Performance Troubleshooting video
    • The Network Performance Troubleshooting video is provided by Microsoft which will cover the most common issues causing performance problems when connecting to Office 365, how to test for them, and how to resolve them: view video.


  • Recreate OST File in Outlook for Windows
    • An OST file (.ost) is an offline folder file in Microsoft Outlook. Offline folders make it possible for the user to work offline and then to synchronize changes with the Exchange server the next time they connect. The ability to work offline is useful in environments with limited or unreliable connectivity. If you encounter problems with an offline Outlook Data File (.ost), the file can be re-created by downloading a copy of your items again. We don't recommend repairing an offline Outlook Data File, so if your offline data file isn't usable, you should re-create it by doing the following:

      1. Make sure your Outlook client is closed.
      2. Use the instructions in the following document to locate the OST file: Outlook Data Files (.pst and .ost).
      3. Open File Explorer.
      4. Go to the folder location of the OST file and delete it.
      5. Close File Explorer.
      6. Restart Outlook.
      7. Confirm/Reset Office Application Authenticated account - detailed below.

      Important: Depending on the size of the account configured in Outlook, it may take up to an hour for Outlook to recreate the OST file and for Outlook to return to normal status - please be patient.


  • Enable Logging
    • Enable Logging

      For Windows Clients

      Microsoft Outlook has an option that allows the user to turn on logging for certain Outlook features. The log data that is created by this process would be collected and used to further troubleshoot a problem you are experiencing. Either our support staff or Microsoft's will be asking for this data, so follow these instructions to enable this feature in Outlook for Windows.

      1. Start Outlook.
      2. Click the File and from here click Options.
      3. Click the Advanced tab located on the left.
      4. Locate the section labeled Other and check the box labeled Enable troubleshooting logging (requires restarting Outlook).
      5. Exit and restart Outlook.

      After you have turned on logging, the files will be stored in a folder in the folder. By default, the Temp folder is located in the AppDataLocal folder.

      • c:UsersusernameAppDataLocalTemp

      After navigating to the files, you will want to highlight them all and then right click them and click Send to and click Compressed (zipped) folder so you can easily supply these to either our's or Microsoft's support staff.

      For Mac Clients

      • Outlook for Mac:
        1. From the Window menu, click Sync Errors.
        2. The Sync Errors window will appear, click the gear icon.
        3. Select the option labeled Turn on logging for troubleshooting and click OK.
        4. Close the Sync Errors window and restart your client.
      • Outlook for Mac 2011:
        1. From the Windows menu, click Error Log.
        2. The Error window will appear, click the gear icon.
        3. Select the option labeled Turn on logging for troubleshooting and click OK.
        4. Close the Error window and restart your client.

      Once you have enabled logging, it is a good idea to try and reproduce the problem you are experiencing and then disable logging by following the steps above again to deselect the logging option. You can find the logs located in the following locations:

      • Outlook for Mac: ~/Library/Containers/com.microsoft.outlook/Data/Library/Logs/
Microsoft outlook 365 inbox repair tool
  • MFCMAPI Tool
    • For Windows Client

      Microsoft provides messaging application programming interface (MAPI) tool to help diagnose problems that are being experienced with Outlook. Please note that this tool is very powerful and is mainly used to delete corrupt data and once deleted it is permanently deleted. You can download the tool from here http://mfcmapi.codeplex.com/.

      Important: Because this tool is so powerful, we highly recommend that you only use this tool when working alongside a Microsoft Technician or Office 365 Support employee. This will ensure that nothing is accidentally deleted or corrupted while using this tool.

      One common problem that has been solved when using the MFCMAPI tool is an error that appears when trying to access certain options through the Outlook on the web application. If you are experiencing an issue similar to this, then you can attempt to follow the steps provided below to resolve the issue. Before using this method, you will need to configure your Outloook desktop client and profile. For instructions on how to configure your desktop client, you can go here: Office 365 - Set up your mobile device or desktop client.

      Another issue is when attempting to delete a folder/calendar, but it reappears after some time - additional resources.

      • Instructions
        1. Download the MAPI tool if you have not already, the link is provided above.
        2. Before continuing, ensure that an Outlook desktop client is not running and that you do not have the Outlook Web application open in your browser.
        3. Open the MFCMAPI tool on the machine you are using.
        4. Go to Tools -> Options -> and tick the boxes next to Use the MDB_ONLINE flag and Use the MAPI_NO_CACHE flag and click OK.
        5. Go to Session -> Logon... -> and choose your Outlook profile.
        6. Double click your mailbox from the list and it will open it in a new window.
        7. On the new page, right click Root Container and click Open associated contents table.
        8. On the Hidden Contents table tab, sort the columns header and scroll to the right until you see the Message Class details for each entry.
        9. For the three following entries, please Right click on the entry -> Delete Message -> Permanent Deletion (unless delete to deleted items retention is available)
          1. IPM.Configuration.Suite.Storage
          2. IPM.Configuration.OWA.UserOptions
          3. IPM.Configuration.Agregated.OWAUserConfiguration
        10. Once finished with the above steps, you can simply close the MFCMAPI tool by hitting the X button in the top right corner.
        11. Login to the Outlook Web application and determine whether or not you are experiencing issues accessing certain options.

  • Support and Recovery Assistant
    • Microsoft provides the Support and Recovery Assistant to help diagnose issues that users may experience when using Outlook and Office 365. Unfortunately, this tool is not available for Mac users at this time. To use this tool, please navigate to the following site http://diagnostics.office.com/#/. Once there, you will need to download and install the application. Once you have installed the application:

      1. Run the application. Be sure to do this on the machine that is experiencing the issue.
      2. Select the application you are experiencing problems with.
      3. Select the problem you are experiencing and click 'Next'.
      4. You will be prompted for an email address and password:
        • Email address: Enter the address of the configured account, in one of the following forms: netid@wisc.edu or name_domain@wisc.edu. IMPORTANT: Using your first.last@wisc.edu address in this step will not work.
        • Password/app password: enter the password of the account you are troubleshooting (from above).
      5. The tool will run some tests to try and troubleshoot the issue.
      6. After the tests have finished, click the button in the top right corner that says 'Copy result' and save these results somewhere you can easily access later in case you need to open a case with us.
      7. Next the tool may try performing other troubleshooting steps depending on what it finds, click 'Perform' or 'Next' to allow the tool to run these troubleshooting steps.

  • Fiddler
      1. Important: First, log out from Outlook on the web and close all browsers.

      2. Navigate to the Fiddler website.
      3. Download the Fiddler tool for your appropriate operating system.
      4. After installation, launch Fiddler.
      5. Once the tool is open, go to Tools > Fiddler Options.
      6. Make sure 'Capture HTTPS CONNECTs', 'Decrypt HTTPS traffic', and 'Ignore server certificate errors' are selected, and then click OK.
      7. Next, choose File and make sure 'Capture Traffic' is checked.
      8. Important: Next, open a browser, navigate to Outlook on the web, and check the Inbox.

      9. Once there, without closing your browser, go back to the Fiddler tool and choose File > Save > All Sessions... and save the file.
  • Test E-mail AutoConfiguration via Outlook for Windows
      1. The context in which you would use this test is often a in the scenario where a user cannot create an Outlook mail profile or you are experiencing connectivity issues within the client. This test will analyze the Autodiscover connectivity of the Outlook client. Unfortunately, you cannot use this test unless there is an Outlook for Windows mail profile already created, so you will need to create a 'dummy' profile to use the E-mail AutoConfiguration test. To do this, create an Outlook profile and choose Manual setup > POP or IMAP then enter 'dummy' details on the account settings screen. This will create a 'dummy' Outlook profile that will allow you to use the E-mail AutoConfiguration test.

      2. Hold CTRL and right click the Outlook taskbar icon, located on the bottom right of the taskbar.
      3. From the menu, choose Test E-mail AutoConfigruation...
      4. Type in the affected email address (no password needed) to check its ability to access Autodiscover.
      5. Uncheck the options of 'Use Guessmart' and 'Secure Guessmart Authentication'.
      6. Click Test.
      7. If you are prompted with a UW-Madison NetID Login screen, enter your credentials.
      8. After the test is complete, take a screenshot of the information on the 'Result' and 'Log' tabs, and copy the information from the 'XML' tab into a file.
  • Record steps to reproduce a problem/issue

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  • Confirm/Reset Office Application Authenticated account
  • Reset/Remove your account credentials from within your OS
    • Windows OS
      Remove/Delete all Outlook/Office records from within credential manager.
      Mac OS
      Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

Microsoft Office 365 Repair Tool


Microsoft 365 Login

  • Sign out of the connected device associated with the Office email account
      1. Sign into the account: https://portal.office.com/account/.
      2. Select View apps & devices from within Office apps & devices module.
      3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.